Customer Service Executive - Elevate Customer Experience with KONE

Join KONE, a global leader in elevator and escalator solutions, as a Customer Service Executive in the heart of Bali. As the voice of KONE, you will play a pivotal role in delivering exceptional service across two core areas: Callout Management and Customer Service. In Callout Management, you'll handle emergency elevator repairs, ensuring swift and efficient responses to customer needs. In Customer Service, you'll manage customer inquiries, complaints, and feedback, maintaining high standards of service excellence. This role offers a unique opportunity to work in a dynamic environment, contributing to the seamless operation of KONE's facilities in Denpasar.

As a Customer Service Executive at KONE, you'll be responsible for handling customer inquiries, complaints, and feedback, ensuring that every interaction leaves a lasting positive impression. You'll work closely with our team of engineers and technicians to manage callouts, providing clear communication and support to our customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for delivering outstanding customer service.

KONE is committed to fostering a diverse and inclusive workplace, where every employee's contributions are valued. With a competitive salary and a range of benefits, this role offers the perfect opportunity to grow your career while making a meaningful impact in the elevator and escalator industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback, ensuring prompt and professional responses.
• Manage callouts for elevator repairs, coordinating with engineers and technicians to ensure timely resolution.
• Provide clear and concise information to customers, maintaining high standards of communication.
• Monitor and maintain records of all customer interactions, ensuring compliance with KONE's policies and procedures.
• Collaborate with the team to improve service delivery and customer satisfaction.
• Participate in continuous training and development programs to enhance skills and knowledge.
• Adhere to KONE's quality standards and safety protocols, ensuring the well-being of customers and staff.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations professionally.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with CRM software, such as Salesforce or HubSpot, is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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