Chief Concierge

Join Frontier Ortigas Hotel and Resort Corporation as our Chief Concierge and lead a world-class concierge team in delivering unparalleled guest experiences across Bali's most prestigious destinations. As the face of luxury hospitality, you will curate unforgettable experiences for our discerning guests, ensuring every detail is perfect. Located in the heart of Bali, you'll be part of a dynamic team that values innovation and excellence. This is your chance to shape the future of hospitality in the island of the Gods.

As Chief Concierge, you'll manage and mentor a team of 15-20 concierges, overseeing daily operations and ensuring seamless guest interactions. You'll leverage your extensive knowledge of Bali's culture, attractions, and services to create personalized experiences that exceed expectations. With a salary range of Rp 15,000,000 - Rp 25,000,000 per bulan, this role offers competitive compensation and a comprehensive benefits package, including health insurance, travel allowances, and professional development opportunities.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of 15-20 concierges, ensuring high standards of service and guest satisfaction.
• Curate personalized experiences for guests, leveraging deep knowledge of Bali's attractions, culture, and services.
• Oversee daily operations, including scheduling, training, and performance evaluations.
• Coordinate with hotel departments to ensure seamless guest interactions and problem resolution.
• Stay updated on industry trends and best practices in concierge services.
• Represent the hotel at events and functions, upholding the brand's image and values.
• Ensure compliance with hotel policies and procedures, as well as local regulations.
• Contribute to the development of the concierge department's strategic plan and goals.

🎓 Kualifikasi & Syarat

• Minimum 10 years of experience in concierge services, with a proven track record in luxury hospitality.
• Strong leadership and management skills, with the ability to mentor and develop a team.
• Extensive knowledge of Bali's culture, attractions, and services, including local customs and etiquette.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Proficiency in English and Bahasa Indonesia, with additional language skills a plus.
• Certification in concierge services or related fields preferred.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational and problem-solving skills, with a customer-centric approach.

🛠️ Keahlian

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