Airline Customer Service Representative (BPO) - Immediate Hiring in Bali

Join Foundever as an Airline Customer Service Representative in beautiful Bali! We are urgently hiring passionate professionals to deliver exceptional customer experiences for a leading airline brand. Whether you have a GDS (Global Distribution System) certification or not, we offer comprehensive training to ensure you excel in handling airline reservations, cancellations, and customer inquiries. In this role, you'll be the first point of contact for travelers, providing them with the information and support they need to have a smooth and enjoyable journey.

At Foundever, we are committed to fostering a supportive and dynamic work environment. Located in the vibrant city of Bali, you'll enjoy a unique blend of professional growth opportunities and a high quality of life. Our team is dedicated to helping you succeed, with regular feedback, performance reviews, and opportunities for advancement.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls to assist customers with airline bookings, cancellations, and inquiries.
• Use GDS systems such as Amadeus, Sabre, or Worldspan to process reservations and issue tickets.
• Provide accurate and timely information to customers regarding flight schedules, fares, and policies.
• Resolve customer complaints and escalate issues to the appropriate departments when necessary.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, including confidentiality and data protection guidelines.
• Participate in team meetings and training sessions to stay updated on industry best practices.
• Meet and exceed daily, weekly, and monthly performance targets.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service, preferably in the travel or airline industry.
• Proficiency in English, both written and spoken, is essential.
• Familiarity with GDS systems such as Amadeus, Sabre, or Worldspan is a plus.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong interpersonal and customer service skills.
• Willingness to travel and work in a fast-paced environment.
• Valid SIM card and ability to work in Bali.

🛠️ Keahlian

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