Customer Support & E-Commerce Administrator (On-Site)

Join PT Introvert Gracia International as a Customer Support & E-Commerce Administrator and play a pivotal role in delivering exceptional customer service while managing our digital sales operations. This on-site position in Jakarta Selatan offers a dynamic and collaborative environment where you'll be responsible for handling customer inquiries, processing orders, and ensuring smooth e-commerce operations. With a competitive salary of Rp 5,000,000 - Rp 7,000,000 per bulan, this is your chance to grow and thrive in a fast-paced industry.

At PT Introvert Gracia International, we are committed to innovation and excellence. As a Customer Support & E-Commerce Administrator, you'll be part of a team that values your contributions and provides the tools and support you need to succeed. Daily, you'll interact with our customers, manage our online store using platforms like Shopify or WooCommerce, and ensure our e-commerce operations run seamlessly. This role is perfect for someone looking to make an impact in the e-commerce world while enjoying the vibrant energy of Jakarta Selatan.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues promptly and professionally.
• Manage and process orders accurately, ensuring timely fulfillment and delivery.
• Update product listings and inventory levels on e-commerce platforms like Shopify or WooCommerce.
• Monitor website performance and troubleshoot any technical issues.
• Generate regular reports on customer satisfaction, sales performance, and operational metrics.
• Collaborate with the marketing team to promote products and drive sales.
• Stay updated with the latest e-commerce trends and best practices.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in customer support and e-commerce administration.
• Proficient in using e-commerce platforms such as Shopify, WooCommerce, or similar.
• Strong communication and interpersonal skills.
• Attention to detail and ability to work under pressure.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Knowledge of digital marketing tools such as Google Analytics and Facebook Ads Manager.
• Ability to work well in a team and adapt to a fast-paced environment.

🛠️ Keahlian

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