Customer Service Representative - Join Our Dynamic Team in Bali!

Are you a passionate and customer-focused professional looking for an exciting opportunity in Bali? Concentrix, a global leader in customer experience solutions, is expanding our team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung! We’re hiring Customer Service Representatives to join our dynamic team and deliver exceptional service to our clients. In this role, you’ll be the face of our company, handling customer inquiries, resolving issues, and ensuring a seamless experience. With a competitive salary of IDR 6,000,000 - 6,500,000 per month, this is your chance to grow in a vibrant and supportive environment.

As a Customer Service Representative at Concentrix, you’ll work closely with our clients to understand their needs and provide tailored solutions. You’ll use tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for someone with a background in customer service, communication, or related fields who wants to make a difference in the customer experience industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of satisfaction.
• Resolve customer issues promptly and professionally, adhering to company policies and procedures.
• Use Zendesk and Salesforce to log and track customer interactions, ensuring timely follow-ups.
• Provide exceptional customer service, going above and beyond to meet client expectations.
• Collaborate with team members to ensure consistent and high-quality service delivery.
• Stay updated with industry trends and best practices in customer service.
• Maintain accurate and up-to-date records of customer interactions.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Customer Service, Communication, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service or a similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in English, both spoken and written.
• Ability to work well under pressure and meet tight deadlines.
• Experience with customer service software such as Zendesk or Salesforce is a plus.
• Familiarity with Indonesian culture and local customs is a bonus.

🛠️ Keahlian

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