Customer Service Representative - BPO

Join Accenture, a global leader in professional services, and launch your career as a Customer Service Representative in our dynamic BPO team. Based in beautiful Bali, you'll be at the heart of delivering exceptional customer experiences to clients worldwide. This role offers a unique opportunity to work with diverse clients across various industries, using tools like Zendesk and Salesforce to manage customer interactions efficiently. In Canggu, you'll be part of a vibrant team that thrives on innovation and collaboration, ensuring every customer's needs are met with professionalism and care.

As a Customer Service Representative, you'll handle incoming customer inquiries, resolve issues, and provide support through multiple channels, including phone, email, and chat. You'll work closely with our team to ensure seamless communication and high customer satisfaction. This role is perfect for those who are passionate about customer service and eager to make a difference in the lives of our clients.

Accenture is committed to fostering a diverse and inclusive workplace. We believe that our differences make us stronger and more innovative. Join us in Canggu, and be part of a team that values growth, learning, and continuous improvement. This is your chance to grow professionally while contributing to a global leader in professional services.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and provide timely, accurate, and professional responses.
• Resolve customer issues and complaints using Zendesk and Salesforce.
• Manage customer data and ensure compliance with data protection regulations.
• Collaborate with the team to improve customer service processes and enhance customer satisfaction.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Provide excellent customer support through various channels, including phone, email, and chat.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service or a related role.
• Proficient in English, both written and spoken.
• Familiarity with customer service tools like Zendesk and Salesforce is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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